Terms & conditions

LILIANAMARKET TERMS AND CONDITONS OF USE

Date of last revision: 29/08/2017

These Terms and Conditions apply to your use of this website and its services, available at http://www.lilianamarket.co.uk. If you do not agree to these Terms and Conditions, you should not use it.

This website is operated by Liliana Technologies Ltd, registered in England and Wales under company number 10794458. Our registered office is at 7 Newton Close, Norwich, NR4 6RB, United Kingdom.

These Terms of use incorporate the following additional Terms: Privacy Policy and Cookie Policy.

About LilianaMarket

LilianaMarket (‘we’, ‘us’, ‘our’, ‘LilianaMarket’) is an online marketplace that allows users to offer, sell and buy Magic: The Gathering cards.

LilianaMarket does not own or possess any of the items listed on its website, and is not part of the actual transaction between buyer and seller. The contract for the sale is directly between buyer and seller.

LilianaMarket provides guidance in the form of card price, shipping recommendations and card listing options, but does not review user’s content or items listed on the website. We do not guarantee the existence, quality, accuracy or legality of the cards listed on the website, neither the ability of a seller or a buyer to complete a transaction or return an order. Whilst we might help to resolve disputes between users, we shall not be obligated to engage in any dispute.

Registration

To use the website and its services, you have to register by completing the sign up form.

Professional or business sellers must register using the sign up form for professionals and businesses. If you are registering as a business entity, you represent that you have the authority to legally bind that entity.

If you are under 18 years old, a parent or guardian (who is at least 18) must register to use the website on your behalf. Your parent or guardian shall be responsible for supervising your use of the website, guaranteeing that you comply with these Terms and Conditions.

You are responsible for keeping up to date information about you on the website, and warrant that this information is true and accurate.

The use of your account is expressly limited to you, and you are not entitled to share it with any other person.

Content provided by users

LilianaMarket is not responsible or liable to any third party for the content posted by users on the website. You are responsible for the truthfulness and accuracy of content of any kind that you upload through it, such as card listings, user profile details or ratings and reviews. Content that violates these Terms and Conditions may be deleted at LilianaMarket’s discretion.

You grant us a non-exclusive, irrevocable, perpetual, transferable, sublicensable, royalty-free, unconditional, worldwide licence to use, copy, distribute and disclose to third parties any content you provide to us. You also grant us the right to edit your content in order to better present it on the website. Editing may consist in shortening or editing texts and images or correcting errors.

We may make available for your use catalogues of stock images, descriptions, specifications and other content, which may be provided by third-parties. You may use such content solely in connection with your LilianaMarket listings. This permission is subject to modification or revocation at any time at LilianaMarket’s discretion.

Listing cards

LilianaMarket allows sellers to list the cards that they wish to sell. The listing facility includes options to specify the characteristics of each card, such as name, expansion, condition or price.

When listing a card:

  • You must be the legal owner of the cards and have the right to sell them. The sale must not violate the rights of any third party and must not breach any applicable regulation.
  • You are responsible for the accuracy, content and legality of each card that you list. You must not list card proxies or imitations of any kind.
  • The terms of the listing form that you submit will constitute the terms on which you offer the card for sale. By listing a card you confirm that it meets all the aspects included in the form, such as name, expansion, condition or price. If you are not certain about any of the characteristics of the card, you must not list it.
  • You must not list cards that are damaged or present a poor condition. Please consult our card condition guide for further assistance.
  • You may edit the details of a card you are offering or remove it at any time before you have entered into a contract to sell it and as long as the cards are not in a buyer’s shopping basket.
  • To enhance the recommendations experience, you agree that we may display the sales and performance history of your listings to other users.
  • Cards appear in search and browse results based on factors such as price, ratings or popularity. These criteria are determined by LilianaMarket.

Selling cards

Once the buyer clicks ‘Buy now’ on the payment page, ordering a card or cards listed by you, you enter into a legally binding contract with the buyer to sell them. You must have the legal right to enter into such transaction and fulfil your contractual obligations.

As a seller you are obliged to ship the order as soon as possible within one week since the order was placed by the buyer.

Buying cards

When buying a card:

  • You are responsible for reading the full card listing before committing to buy.
  • Once you click ‘Buy now’, you enter into a legally binding contract with the seller to buy that card or cards. You must have the legal right to enter into this transaction.

Fees

The fees LilianaMarket charges for using its services are listed on the fees page. We reserve the right to change our fees or introduce new ones.

Our right to charge a fee is constituted by the conclusion of a contract between buyer and seller. The right to charge the fee also applies if the contract between the users is not fulfilled at all, or not to the users’ satisfaction.

Payments

LilianaMarket offers a payment service for buyers and sellers. When using it:

  • Buyers have to purchase LilianaMarket Credits in order to buy cards. You purchase Credits seamlessly whenever you complete an order of cards, for the total amount of your shopping basket minus the Credits in your Liliana Market Balance. One (1) LilianaMarket Credit is equal to one (1) British pound.
  • Payments must be made using a valid credit or debit card. If the amount of LilianaMarket Credits in your Balance covers the value of an order, they payment will be processed directly from your Balance.
  • Payments are made in British pounds and all prices are inclusive of VAT where applicable.
  • Payments for orders are in advance. The buyer’s credit or debit card or Liliana Market Balance will be charged when the buyer and seller enter into a contract for the purchase of cards.
  • Sellers receive their payments into their LilianaMarket Balance, in the form of LilianaMarket Credits, once shipping (untracked orders) or delivery (tracked orders) has been confirmed.
  • You can submit a pay-out request at any time to transfer the funds in your Balance to your bank account (only UK bank accounts will be accepted). Withdrawal fees will apply.
  • We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the relevant LilianaMarket user Balance.
  • The minimum purchase amount of LilianaMarket Credits is £1.

We use a third party service provider, Mango Pay, to process your payments and to store your credit or debit card or similar information. When using our payment services, you agree with our provider’s term and conditions. We shall not be liable for the acts or omissions of such third party.

Shipments

When buyers choose to use Liliana Market’s payment service, they pay a fixed contribution to cover packaging and shipping costs, included as part of the total price of their order. The website recommends this contribution based on the number of cards contained in each order and Royal Mail pricing.

Orders above £20 must be tracked for security reasons.

We strongly recommend that sellers choose to use Royal Mail and the shipping method indicated in every order to send items to a buyer. You will not be able to confirm a tracked order and eventually receive the funds from the buyer unless you enter Royal Mail’s tracking code.

When you sell a card or cards, we will send you an email confirming the order. You must ship the order as soon as possible and confirm the shipment on the website. If the order is tracked, you must also enter the Royal Mail’s tracking code. Failing to confirm shipping on time will entitle the buyer to full refund (price of the cards and shipping costs) into their Balance, and you might receive a negative review from them.

Buyers must not enter shipping addresses outside the UK mainland and sellers must not ship orders outside the UK mainland.

We decline all responsibility for sent items which become lost or destroyed by Royal Mail or any other provider.

Refunds

Rules regarding refunds vary depending on whether the order had a tracked or untracked shipping method.

Untracked orders

  • If as a buyer you choose any form of untracked delivery, the seller will receive the payment when they confirm that they have shipped the cards, before you actually receive the order.
  • If the seller fails to confirm the shipment within 7 days since you placed the order, you can cancel it and you will receive a full refund (price of the cards and shipping costs) into your LilianaMarket Balance. If you do not cancel the order and the seller does not confirm the shipment within 30 days, you will receive an automatic refund into your LilianaMarket Balance.
  • If your order does not arrive within 7 working days since shipping was confirmed, please do contact the seller. LilianaMarket will not be able to help you directly, as it is an untracked order. You will not be entitled to a refund by LilianaMarket.
  • 2 weeks after shipping was confirmed by the seller, you can report the order as ‘Lost’, and this circumstance will be reflected on the seller’s profile.
  • If you do not confirm the delivery or report the loss within 3 weeks since shipping was confirmed, the system will automatically confirm the delivery of your order.

Tracked orders

  • In this case, the seller will receive the payment when you confirm on the website that you have received the cards.
  • If the seller fails to confirm the shipment within 7 days since you placed the order, you can cancel it and you will receive a full refund (price of the cards and shipping costs) into your LilianaMarket Balance. If you do not cancel the order and the seller does not confirm the shipment within 30 days, you will receive an automatic refund into your LilianaMarket Balance.
  • If your order does not arrive within 7 working days since shipping was confirmed, please do contact the seller. You can also contact Liliana Market at support@lilianamarket.co.uk, which will raise a dispute and investigate further. You might be entitled to a full refund (price of the cards and shipping costs). If we do not hear from you, the funds will automatically be transferred to the seller’s Balance after 90 days.

We do not refund any monies or service fees placed into your LilianaMarket account to buy LilianaMarket Credits; that is, pay-in fees are not refundable.

Any refunds will be transferred back into your Balance. You can choose to make new purchases with these Credits, or request a pay-out at any time. Withdrawal fees will apply.

Misuse

When using the website, you must not:

  • Manipulate the price of any cards or interfere with any other user's listings
  • Add false, inaccurate, misleading, defamatory, or libellous content
  • Take any action that may undermine the rating and review system
  • Distribute spam or unsolicited communications, or promote other links or services
  • Use the contact information of other users for any purpose other than in relation to a specific LilianaMarket transaction
  • Introduce viruses or any other malicious or technologically harmful programs
  • Attempt to gain unauthorised access to this website, its servers and data base
  • Use any robot or any other automated means to access our services
  • Copy, modify or distribute any content –except for your own information- from this website without prior and express written permission of LilianaMarket
  • Collect information about users of the website, such as email addresses, without their consent
  • Circumvent any technical measures we use to provide the services
  • Create problems or potential legal or financial liabilities
  • Abuse any policies, employees or users
  • Fail to make full payment of any fees or fulfil your obligations under a sale contract with other users
  • Contravene the letter or spirit of this Terms and Conditions

Without excluding other legal actions, we may at our option, issue warnings, suspend or terminate your access to this website or remove any content uploaded to it. Furthermore, any suspected fraud will result in payments being stopped or reversed at our discretion. We will also report any breach to the appropriate law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them.

Liability

We cannot guarantee the continuous operation of or access to our website. We reserve the right at any time and for any or no reason to limit, deny, modify or discontinue all or any part of the website and/or its services with or without prior notice to you.

We (including our directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses directly or indirectly from:

  • Your use of or your inability to use our website and its services
  • Pricing, postage or other guidance provided by LilianaMarket
  • Delays or disruptions in our services, such as problems affecting email notifications sent by the system
  • Viruses or other malicious software obtained by accessing or linking to our website
  • Glitches, errors, or inaccuracies of any kind in our website
  • Damage to your hardware device from the use of any of our services
  • The content, actions, or inactions of other users or third parties, including cards listed using our services
  • A suspension, ban or any other action taken regarding your account or breach of these Terms and Conditions
  • The duration or manner in which your listings appear in the website
  • Your need to change content or behaviour or your loss of business, as a result of modifications to this Terms and Conditions

LilianaMarket cannot confirm and is not responsible for ensuring the accuracy and truthfulness of users’ identities and the information which they provide to us. We provide an online facility to introduce individuals to one another to enable the purchase of Magic: The Gathering cards between them, and to allow them to communicate with one another via private messaging. Buyers and sellers are solely responsible for transactions entered into using the website, and LilianaMarket is in no way responsible for cancellations between members or poor fulfilment of their obligations under a sales contract.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount of fees in dispute not to exceed the total service fees which you paid to us in the 12 months prior to the action giving rise to the liability, or (b) £100.

Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability that cannot be limited or excluded by applicable law.

You agree to indemnify us for any loss, liability, cost or expense for any third party claim arising from or connected to your misuse of the website and its services or any breach of these Terms and Conditions.

In respect of any dispute you may have with another user of the website, you agree to waive any claim you may have against us in connection with such dispute and indemnify us for any loss or liability we incur as a result of any claim made against us by such user or any other third party as a result of such dispute.

Applicable law

These Terms and Conditions are governed by and will be interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in respect of any claim or dispute which may arise in connection with these Terms and Conditions or in connection with any use of the website and its services.

Amendments to these terms

We retain the right to modify the Terms and Conditions of Use at any time and without prior notice, by amending this page. We recommend that you check this page from time to time, as your continued use of this website after these Terms are amended shall mean that you agree to be bound by such modification. 

Contact

Should you wish to contact Liliana Technologies Ltd, please use the email address support@lilianamarket.co.uk

PRIVACY POLICY

This Privacy Policy discloses what information and data we gather from users, how we use it and disclose it, and how to correct or change it.

Information that we gather

We collect, process and retain personal information from you when you use our website and services, register for an account with us, provide us information on a web form or survey, or when you correspond with us regarding our services.

During registration you are required to supply information including but not limited to your username, name, surname and email address. We also collect buying or selling information you provide to complete a transaction, such as card listings, shipping addresses or postage. Any payment information is stored by our payment provider, Mango Pay. You may have to provide us with proof of identity to comply with anti money laundering regulation.

Furthermore, we automatically collect information about your interaction with our services and the devices you use to access our website, such as your IP address, geo-location or page views and history. The website uses cookies to allow automatic sign in (if you are using a public or shared computer, we recommend that you do not stay signed in) and to track user traffic patterns. Click here for more information about the cookies used by this website.

Use of the information

We use the personal information we collect to: provide and improve our services; deliver newsletters to you, as well as information relating to products, offers or programs that may be of interest to you; contact you about your account and our services; provide you customer service; investigate disputes; process orders and payments; send you communications from other users; administer your account; aggregate reports and carry out analysis on user demographics and traffic patterns; and to prevent and detect fraudulent or illegal activities.

If you decide that you do not want to receive information such as promotional and marketing messages, you are given the option to opt out from receiving these communications.

Sharing of the information

We may disclose your personal information to third parties, such as third party service providers who help us to provide our services; payment and order processing services; services that allow us to send you newsletters and communications; data analysis services; services to conduct surveys; or services to assist us with the prevention and investigation of potentially illegal acts or violations of our Terms and Conditions.

We may provide other LilianaMarket users with information about you necessary to complete a transaction, such as your name, email address, contact details, shipping and billing address, or any other information from you needed to make the transaction. The other user receiving your information is not allowed to use it for purposes unrelated to the transaction.

We may share your personal information with a third party if we are required to do so to comply with applicable law or a court order.

If we were to merge with or be acquired by another company, we may share your personal information with them.

We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

Update and access

We offer users the ability to correct or change the information collected during their registration process, to keep it current and accurate.

Users may request to delete their account at any time, although this will not cancel any contracts or obligations with other users of the website.

Users have the right to request copies of all their personal data. This request has to be made in writing, provide sufficient information to identify the user and the information they are seeking and the necessary fee (the Data Protection Act allows a Data Controller to charge up to £10 for a request).

Liliana Technologies Ltd is registered on the Data Protection Register (Registration number: ZA263615).

Security

We use industry standard security measures to safeguard information concerning and submitted by you, using technical and administrative security measures. Despite these security measures, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet.

MANGOPAY Payment Service Framework Agreement

General Terms and Conditions

Concluded between:

The customer, a natural person being of age and having full capacity, resident in a European Union Member State or in a state party to the Agreement on the European Economic Area or in a third country that imposes the equivalent requirements regarding money laundering and the financing of terrorism, or a legal person registered in one of these states, acting on his/her/its behalf for commercial, industrial, craft or professional purposes, as a seller of goods or services on the Website,

hereinafter referred to as “the Seller”, on one hand; and

MANGOPAY S.A., a public limited company governed by Luxembourg law, with a capital of 2 000 000 euros, whose registered office is located at 59 Boulevard Royal, L-2449 Luxembourg and registered in the Luxembourg Trade and Companies Register under the number B173459, approved as an E-money institution, including the license to offer payment account services, by the Financial Sector Supervisory Commission (CSSF), 110 route d’Arlon L-1150 Luxembourg, www.cssf.lu, and authorised to carry out its business in Europe,

hereinafter referred to as “the Service Provider”, on the other hand;

hereinafter collectively referred to as the “Parties”.

Foreword

The Seller is advised to carefully read these General Terms and Conditions and the Special Conditions, which together form the “Framework Agreement” and which have been communicated to the Seller on the Website, before accepting them.

The Seller is informed that the language used for communicating with the Service Provider is French, English or German.

1. Definitions

For the purposes hereof, the terms hereafter are defined as follows:

Banks: Credit institutions in charge of the protection of funds collected by the Service Provider on behalf of the Seller. These funds are held in a holding account that has been opened for this purpose. The designated institution is currently ING Luxembourg. The Service Provider reserves the right to select any other credit institution based in a European Union Member State or in a State party to the agreement on the European Economic Area. The current list of the selected credit institutions is available upon request at the Service Provider.

Buyer: Any legal entity or natural person having purchased goods or services offered for sale on the Website and used Accepted Payment Methods to transfer funds.

Card: Bank, payment or credit card linked to one of the following networks: Visa, MasterCard or CB.

Accepted Payment Methods: Means a payment by Card, by bank wire transfer or by any other means accepted by the Service Provider in order to pay the purchase price for products bought via the Website to the Payment Account which the Seller holds with the Service Provider.

European Economic Area: Means the economic area comprising the member states of the European Free Trade Association (EFTA) – Iceland, Liechtenstein and Norway – and all member states of the European Union (EU).

General Terms and Conditions: Means the present document.

Pricing Conditions: Means the document comprising all the fees due by the Seller for the use and management of the Payment Account, especially for transfer of funds and transactions carried out in connection with the Payment Account. The Pricing Conditions are included in the Website’s pricing on the Website’s General Terms and Conditions

Special Conditions: Means the form to be completed by the Seller on the Website, notably including the Pricing Conditions applicable to the payment services.

Website’s General Terms and Conditions: Means the general terms and conditions of use of the Website, concluded between the Website user and the Platform, notably governing access to the Website.

Framework Agreement: Means the payment service framework agreement formed as a result of these General Terms and Conditions and the Special Conditions.

Payment Account or Account: Account managed by the Service Provider on behalf of a Seller and used for the purposes of executing Payment Transactions. Under no circumstances may the Payment Account be compared to a deposit account.

Seller: Means any legal entity or natural person acting on its/his/her own behalf as a seller of goods and/or services on the Website.

Platform: Means the company which operates the Website. The Platform prepares, facilitates and advises Sellers for the purpose of concluding the Framework Agreement through the Website. The Service Provider has appointed the Platform as an agent for its payment services (within the meaning of Art. 4 para. 24 of the European Payment Services Directive I, 2007/64/EC of 13 November 2007) with the Luxembourg Financial Sector Supervisory Commission (CSSF). The Service Provider remains responsible vis-à-vis the Sellers for any payment activities delegated to the Platform in its role as an agent.

Business Day: Means a calendar day with the exception of Saturdays, Sundays and public holidays in France, Luxembourg and Germany, on which the payment infrastructures of these countries and Banks used carry out their regular business activities.

Payment Transaction: Means a transfer of money from the Payment Account of a Seller to his/her regular bank account. The Service Provider will initiate a Payment Transaction automatically and without further involvement of the Seller in each case where money is completely available, less the fees owed by the Seller under this Framework Agreement.

Website: Means the website with the URL LilianaMarket.co.uk or other associated Top Level Domains operated by the Platform.

Seller: Means a person selling goods via the Website on behalf of which a Payment Account is opened in order to receive payments from Buyers.

2. Purpose

These General Terms and Conditions aim to define the conditions in which the Service Provider supplies payment services to the Seller in return for remuneration as defined in Article 17 herein and according to the applicable Special Conditions.

These payment services include:

  • Opening and management of a Payment Account,
  • Credited to the Payment Account: registration of funds transferred by Accepted Payment Methods by Buyers,
  • Debited from the Payment Account: the execution of transfers to the bank account of the Seller (Payment Transaction), the collection of fees owed pursuant to this Framework Agreement, the reversal of transfers of funds made by a Buyer by Accepted Payment Methods.

The Account shall not be subject to any overdraft, advance, credit or discount.

The Service Provider has authorised the Platform to facilitate the conclusion of this Framework Agreement with each Seller and to support the Sellers throughout their relations with the Service Provider. The Service Provider remains responsible vis-à-vis the Sellers for any payment activities delegated to the Platform.

These General Terms and Conditions and the Special Conditions constitute the entire Framework Agreement concluded between the Parties for the use of payment services and the opening and management of the Payment Account by the Service Provider.

The Seller may, at any time and at no cost, obtain a copy of these documents by accessing the Website. In case of a dispute between the Parties, the Framework Agreement shall prevail.

3. Opening an Account

3.1 Conditions required for and prior to opening an Account

Any natural person of at least 18 (eighteen) years of age, of legal capacity, as well as any legal person, resident or registered in a member State of the European Union or in a state that is party to the agreement relating to the European Economic Area, or in a third country that imposes the equivalent requirements regarding money laundering and the financing of terrorism, may send a request to open an Account, provided that the person is registered on the Website as a Seller.

3.2 Procedure for registering and opening an Account

The Seller must provide the Service Provider, through the Platform, with:

  •  his/her surname, first name, address, email address, date of birth and nationality, (for natural persons) or
  • the company name, corporate form, capital, the address of its registered office, the description of its business activity, the identity of partners and company executives, as well as the list of beneficial owners as defined by the regulations, a company registration certificate dated less than three months and the articles of association (for legal persons),

if this information has not already been provided to the Platform or if the Seller does not authorise the Platform to communicate it to the Service Provider.

Pursuant to the laws for the prevention of money laundering and terrorism financing, the Service Provider is obliged to identify every Seller and to collect certain documents and information in this regard.

The minimum documents required by the Service Provider for any Seller who is a natural person, are the following:

  • a copy of a currently valid official document proving the Seller’s identity (for example: identity card, driving licence, and, for third-country nationals in the European Union, a passport),
  • an original copy or a copy of an extract from the official register, dated not more than three months, recording the Seller’s registration in the national directory of trades or any other organisation with which the Seller is required to register.

The documents required for any Seller who is a legal entity in accordance with the foregoing are the following:

  • original copy or copy of an extract from the official register, dated not more than three months, recording the name, legal structure, address of the registered office and identity of the partners and company executives mentioned in paragraphs 1° and 2° of Article R.123-54 of the Commercial Code or their equivalent codes under foreign law;
  • a copy of the Articles of Association and any decisions appointing the certified true legal representative;
  • a copy of the legal representative’s identity card or passport and, if and where appropriate, of the beneficial owner.

It is expressly provided that the Service Provider retains the option to request, at any time, any additional documents concerning the Seller, the beneficial owner or a specific Payment Transaction.

The Seller provides the bank account information relating to an account opened in his/her name with a bank established in a member State of the European Union or in a State party to the agreement on the European Economic Area or in a third-party country imposing equivalent obligations in terms of the prevention of money laundering and the financing of terrorism. Payment Transactions will be carried out from the Payment Account to such a bank account only.

After carefully reading the Framework Agreement, the Seller must accept it according to the procedures provided for by the Website and provide all information and supporting documents that are requested from him/her by the Service Provider through the Platform. By agreeing to the terms of the Framework Agreement, the Seller accepts that the Platform will transmit to the Service Provider his/her application for registration as a Seller and all supporting documents received by it.

Only the Service Provider can - within an inspection period of three (3) Business Days – accept the registration of a Seller as a customer of the Service Provider and open an Account in his/her name. The Service Provider may, without stating reasons and with no right to compensation for the Seller, refuse an application to register and to open an Account. After completion of the inspection, the Service Provider will inform the Platform about the result. The Platform will notify the Seller of the result by any means in accordance with the terms specified on the Website.

The Seller declares at the time of transmission of his/her registration request to the Platform and for the whole duration of the Framework Agreement:

  • - (a) that he/she is at least 18 (eighteen) years of age and of legal capacity or that his/her establishment is validly incorporated in the form of a company,
  • - (b) that he/she is acting on his/her own behalf;
  • - (c) that all information provided at the time of his/her registration is sincere, accurate and up-to-date.

As per the discretion of the Service Provider, the use of a Payment Account may be limited without the Service Provider having to justify its decision to the respective Seller.

After being registered as a customer of the Service Provider, theSeller may login with his/her Website account and password. The Seller is fully responsible for maintaining the confidentiality of his/her login details. He/she accepts not to use the name or login details of another person at any time, nor disclose his/her login details to a third party. The Seller accepts to immediately notify the Platform, in the event that he/she suspects unauthorised use of his/her login details He/she alone is responsible for any use of his/her login details.

4. Operation of the Payment Account

The sums transferred by Accepted Payment Methods by the Buyers are credited to the Payment Account opened on behalf of the designated Seller.

The sums debited from the Payment Account result from

  • the execution of Payment Transactions to a regular bank account opened in the Seller’s name at a bank supervised by an Authority of a European Union member state or a European Economic Area state or a third country that imposes the equivalent requirements regarding money laundering and the financing of terrorism,
  • the collection by the Service Provider of the fees owed by the Seller under the Framework Contract or,
  • the reversal of a transaction made by a Buyer by Accept Payment Methods.

4.1 Registration of sums transferred by Accepted Payment Methods by the Buyers and credited to the Account

Payment of the price of goods or services purchased on the Website by a Buyer may be made by Accepted Payment Methods, in one or more instalments. When the Buyer wishes to carry out such a transaction, the Buyer logs in to the Website and enters the transfer order for the funds on a payment page dedicated for this purpose. For any payment, the Buyer may be asked to enter a single-use code notified to his/her mobile phone for the attention of the institution having issued the Card. If and where appropriate, it is the responsibility of the Service Provider to refuse any payment at its discretion and without this decision giving rise to any compensation. The transfer of funds by Card is executed by the institution having issued the Card. Any dispute surrounding such a transfer must be notified to the aforementioned institution. The Service Provider is not authorised to cancel such a transfer.

The Seller is informed that acceptance of a transfer order for payment by Accepted Payment Methods by the Service Provider does not guarantee that the Seller will receive the corresponding funds in his/her Account. The registration of funds into the Seller’s Payment Account is conditioned upon actual receipt by the Service Provider of the funds collected minus the fees agreed in the Special Conditions.

In the absence of receipt of funds for technical reasons, the Service Provider will make every effort to complete the transaction. In the absence of receipt of funds for any other reason, the Service Provider will inform the Seller within 48 hours that it has been unable to credit the Seller’s Account with the expected amount, so that he/she can contact the Buyer.

In the event that the transfer of funds by Card registered in the Seller’s Account is cancelled by the issuer of the Card following a dispute with the Buyer, the Seller accepts that the Service Provider may reverse any transfer of funds by Card by debiting the corresponding amount from the Payment Account. The Seller acknowledges that such a dispute may be brought to the attention of the Card issuer until the expiry of a maximum period of 13 months following the debit date of the account with which said Card is associated. The Service Provider may, in the absence of sufficient funds in the Account and in order to carry out such a reversal, suspend or cancel any Payment Transaction, or, if necessary, have the Seller’s rights subrogated and proceed with the collection of sums owed by the Buyer by any means.

4.2 Repayment

The Seller may, at any time, instruct the Service Provider to cancel a transfer of funds by Accepted Payment Methods, in order to repay a designated Buyer the purchase price of goods or services under the sales conditions adopted by each Seller. The Seller identifies himself on the Website by indicating his/her user name and password. In his/her personal Website account, the Seller indicates the repayment, the Buyer to be recredited and any other information required.

In case of payment by Card, the repayment transaction is carried out by the Service Provider by crediting the Card used by the Buyer within the limits of the rules of each network and within five business days following receipt by the Service Provider of the request for repayment. In case of other Accepted Payment Methods, the Service Provider will repay the Buyer corresponding to the Accepted Payment Method used by the Buyer for his/her payment. Where the Service Provider requires the bank details of a Buyer in order to carry out the repayment, the Platform will contact the Buyer and provide the Service Provider with the respective bank details.

4.3 Execution of Payment Transactions

The sums credited to the Payment Account will be transferred automatically to the bank account of the Seller – less fees owed by the Seller under this Framework Agreement – as soon as the following conditions are met:

  • - The purchased good for which the sums have been payed has been delivered to the Buyer according to the delivery service; and
  • - The 14 days withdrawal period has expired without the Buyer executing his right of withdrawal.

As soon as these conditions are met, the Service Provider will transfer the respective amount from the Payment Account to the Seller’s bank account automatically and without the requirement of the Seller’s further activity

5. Blocking of login details, Transaction dispute and Reporting

5.1 Blocking of login details

The Payment Account is accessible only via the Website with the same login details used for access to the personal Website account of each Seller. Therefore, the Seller must inform the Platform of the loss or theft of his/her login details, misappropriation or any unauthorised use of them or of his/her data without undue delay in order to request that the login details be blocked. The blocking request must be made in accordance with the General Terms and Conditions of the Website.

The Platform will execute the blocking request for the concerned login details to the Website in accordance with the General Terms and Conditions of the Website. As the Payment Account is accessible only via the Website, the Account will not be reachable after the login details are blocked. The Platform will inform the Service Provider without undue delay about the blocking of the login details for the Website. As the unauthorised use of login details normally can’t result in a misuse of the Payment Account, Payment Transactions will usually not be stopped due to a blocking of login details. Nonetheless, the Service Provider in coordination with the Platform can block the Payment Account in the event of special circumstances which justify blocking the Account and stopping Payment Transactions.

The Service Provider and the Platform shall not be held liable for any consequences arising from blocking by fax or e-mail which was not sent by the Seller.

5.2 Disputing a Transaction

For any complaint relating to the Payment Transactions executed by the Service Provider as part of this Framework Agreement, the Seller is advised to contact the Platform’s customer service or the address indicated for this purpose in the Website’s General Terms and Conditions.

If a Payment Transaction is executed by the Service Provider with errors due to its fault, the Payment Transaction will be cancelled and the Account will be restored to its situation prior to execution of the Payment Transaction. The Payment Transaction will then be executed again correctly.

The Seller who wishes to dispute a transaction unauthorised by him/her must contact the Platform’s customer service by telephone as soon as possible following his/her becoming aware of the anomaly and no later than eight (8) weeks following entry of the transaction in the Account. The Platform is responsible for transmitting the dispute to the Service Provider without undue delay. After validation of the legitimacy of the request transmitted by the Platform to the Service Provider, the Service Provider will cancel the transaction and apply a temporary credit to the Account in order to restore it to the state in which it would have been if the disputed transaction had not been carried out. After an investigation into the validity of the dispute, the Service Provider will consequently adjust the Account and is authorised to reverse any Account entry that has been unduly made

Fees indicated in the Special Conditions may be collected in case of an unjustified dispute of a Payment Transaction.

5.3 Reporting

The Seller may access, at any time, his/her personal page on the Website, showing the amount of money credited to his/her Account but which has not been transferred yet to his bank account as the conditions mentioned in Art. 4.3 are not fully met.

The Seller will be able to consult on his/her personal page on the Website a statement of Payment Transactions made from the Account. He/she is invited to carefully study the list of these Payment Transactions.

The Service Provider shall make available to the Seller, upon written request, a monthly Account statement covering the previous thirteen (13) months.

6. Amendment of the Framework Agreement

The Service Provider reserves the right, at any time, to amend the Framework Agreement. Such amendments are made accessible by the Platform to all Sellers prior to their coming into force.

Any Seller may refuse the amendments proposed and must notify the Platform’s customer service of the refusal by written notice prior to the amendments coming into force.

In case of a refusal of the amendments by the Seller, this refusal will result in the termination of the Framework Agreement, at no cost, and in the transfer of the money held in the Payment Account to the bank account of the Seller.

If the Seller does not refuse the amendments, the relationship between the Parties shall be governed by the new version of the Framework Agreement.

It is therefore important that the Seller reads his/her e-mails and regularly reads the Framework Agreement available on the Website at any time.

7. Security

The Service Provider undertakes to provide its services in compliance with the applicable laws and regulations and standard industry practices. Notably, the Service Provider will make every effort to ensure the security and confidentiality of the Seller’s data, in accordance with current regulations in force.

The Service Provider reserves the right to temporarily suspend access to the Account for technical, security or maintenance reasons, without these operations entitling to any compensation. The Service Provider undertakes to limit this type of interruptions to those which are strictly required.

However, the Service Provider shall not be held liable by the Seller for any errors, omissions, interruptions or delays in operations carried out via the Website resulting from unauthorised access to the Website. The Service Provider shall also not be held liable for any theft, loss or unauthorised communication of data resulting from unauthorised access to the Website. Furthermore, the Service Provider remains uninvolved with the legal relationship existing between the Buyer and the Seller. The Service Provider shall not be held liable for any faults, shortcomings or negligence of the Buyer or the Seller towards each other.

The Platform is responsible for the security and confidentiality of data exchanged when using the Website in accordance with the Website’s General Terms and Conditions. The Service Provider is responsible for the security and confidentiality of data that it exchanges with the Seller as part of this Framework Agreement for the creation and management of his/her Account, as well as any Payment Transactions associated with the Account.

8. Limitation of liability of the Service Provider

The Service Provider shall in no way intervene in legal and business relations or in any disputes between the Seller and the Buyer or between the Seller and the Platform. The Service Provider shall exercise no control over the compliance, safety, legality, characteristics and appropriateness of the products subject to a Payment Transaction.

Any transaction carried out by a Seller gives rise to a contract directly formed between himself and the respective Buyer. Consequently, the Service Provider cannot be held liable for the failure to execute or the substandard execution of the resulting obligations or for any damage caused to the Seller.

Notwithstanding any provision otherwise provided for in the Framework Agreement, the liability of the Service Provider to a Seller is limited to the compensation for direct damages as provided for by the applicable regulations.

9. Commitments of the Seller

The Seller guarantees that no element of his/her profile on the Website affects the rights of third parties or is contrary to the law, public order and morality.

The Seller undertakes not to:

  • (i) Execute the Framework Agreement illegally or under conditions likely to damage, disable, overload or alter the Website;
  • (ii) Impersonate the identity of another person or entity, falsify or conceal his/her identity or his/her age or create a false identity;
  • (iii) Disseminate personal data or information relating to a third party, such as postal addresses, telephone numbers, email addresses, bank card numbers etc.
  • (iv) Without prejudice to legal action taken by third parties, the Service Provider is entitled to personally undertake any legal action intended to repair the damage that it may have personally suffered due to the Seller’s failure to respect his/her obligations under this Framework Agreement.

In case of breach of the Seller’s obligations, the Service Provider may take any appropriate measures in order to stop the relevant actions. The Service Provider will also be entitled to suspend, remove and/or block the Seller’s access to his/her Account

10. Duration and termination

The Framework Agreement is concluded for an indefinite period of time. It shall enter into force from its date of acceptance by the Seller.

The Seller may terminate the Framework Agreement at any time and by complying with a notice period of thirty (30) calendar days. The Service Provider may terminate the Framework Agreement at any time and by complying with a notice period of two (2) months.

Such termination shall also constitute the closure of the Account.

In order to terminate the Framework Agreement, each Party shall transmit a notice of termination to the other Party by registered letter with acknowledgement of receipt or by email. The notice of termination by a Seller shall be send to the postal address of the Service Provider indicated at the beginning of these General Terms and Conditions or to the following email address: legal@mangopay.com.

Following termination of the Service Agreement, the credit balance of the Account will be transferred without undue delay, but in any case not later than 13 months after the termination, to the Seller’s bank Account after deduction of the fees due and payable to the Service Provider. After having transferred the respective amount to the bank account of the Seller, the Service Provider has no more obligations towards the Seller.

In case of serious breaches or fraud attributable to the Seller, the Service Provider reserves the right to suspend or terminate the Framework Agreement via email accompanied by a registered letter with acknowledgement of receipt without prior notice.

It is hereby provided that the Framework Agreement will automatically be terminated in the event of new circumstances affecting the ability of a Party to commit to the Framework Agreement.

11. Right of withdrawal

A Seller who is not acting for professional purposes (consumer) has 14 (fourteen) calendar days to exercise his/her right of withdrawal, without having to justify any reason or pay any penalty. This withdrawal period takes effect from the date of the registration as a Seller.

The Seller must notify his/her withdrawal request to the Platform’s customer service within the allotted period by telephone or e-mail and send a confirmation letter to the address of the Platform’s customer service.

As per his/her right of withdrawal, the Framework Agreement will be terminated at no cost.

12. Rules relating to the prevention of money laundering and the financing of terrorism

The Service Provider is subject to all Luxembourg and German regulations relating to the prevention of money laundering and the financing of terrorism.

Pursuant to the provisions of Luxembourg and German law relating to the participation of financial institutions in the prevention of money laundering and the financing of terrorist activity, the Service Provider must obtain information from any Seller about any business transaction or relationship with respect to the origin, purpose and destination of the transaction or opening of the Account. Furthermore, the Service Provider must carry out all due diligence required for identifying the Seller and, if necessary, the beneficial owner of the Account and/or Payment Transactions associated with it.

The Seller acknowledges that the Service Provider may terminate or postpone, at any time, the use of login details, access to an Account or execution of a transaction in the absence of any sufficient information about its purpose or nature. The Seller is hereby informed that a transaction carried out as part of this Framework Agreement may be subject to the national financial intelligence unit’s right to disclosure.

The Seller may, in accordance with the applicable regulations, access all information disclosed and relating to the Seller, provided this right of access does not undermine the purpose of the prevention of money laundering and financing of terrorism.

No legal or civil action may be brought nor any professional sanction pronounced against the Service Provider, its mangers or employees who have reported their suspicions in good faith to their national authority.

13. Personal data and professional secrecy

Personal data provided by the Seller when opening his/her Account is used by the Service Provider for the purposes of managing his/her Account and Payment Transactions.

The Seller accepts that his/her personal details and information collected by the Service Provider as part of this Framework Agreement may be transmitted to operational providers with whom the Service Provider is in a contractual relationship for the sole purposes of executing Payment Transactions and services, provided that these third-party recipients of personal data are subject to regulations guaranteeing a sufficient level of data protection. The list of third-party recipients of the Seller’s data is accessible upon request from the Service Provider’s compliance officer at the following email address: legal@mangopay.com. This information is kept by the Service Provider or by any company authorised for this purpose in accordance with legal and regulatory rules.

The Seller will be informed prior to any transfer of his/her personal data outside of the European Union. In such cases, the Service Provider undertakes to respect the regulations in force and implement any necessary measures in order to guarantee the security and confidentiality of the data that has been transferred.

Certain information collected and kept by the Service Provider as part of this Framework Agreement may give rise to the right of access and correction. Any Seller may, at any time, obtain a copy of the information concerning him/her upon request addressed to the Service Provider’s customer support service at the following address: legal@mangopay.com. The Seller may request the deletion or correction of this information by letter to the Service Provider’s address indicated in the header of this Framework Agreement. He/she may, at any time, object to receiving commercial solicitation by simple declaration to the Service Provider. The Seller shall inform the Service Provider of an amendment of his/her contact details by sending an email or a registered letter with acknowledgement of receipt.

The Service Provider will store personal information and data for the maximum applicable legal or regulatory duration depending on the purpose of each type of data processing.

The conditions for collection, holding and access of personal data collected by the Platform and under its responsibility when accessing the Website are governed according to the terms of the Website’s General Terms and Conditions and the terms of the privacy policy accessible on the Website.

14. Force majeure

The Parties shall not held liable, or be considered as having failed to honour this Framework Agreement, in the event of delay or non-execution, when the cause is related to a case of force majeure as defined by the jurisprudence of French courts.

15. Protection of funds

The Seller’s funds are protected against any claims from other creditors of the Service Provider, including enforcement proceedings or insolvency proceedings against the Service Provider.

The Seller’s funds are deposited at the end of each Business Day into a bank account opened with a Bank and are ring fenced by it.

16. Non-transferability

The Framework Agreement may neither be partly nor wholly transferred by the Seller with or without charge. Therefore, the Seller is prohibited from transferring to a third party any of the rights or obligations that he/she holds hereunder. In the event of breach of this prohibition, in addition to the immediate termination of this Framework Agreement, the Seller may be held liable by the Service Provider.

17. Fees

The services offered as part of this Framework Agreement are invoiced by the Platform on behalf of the Service Provider in accordance with the Special Conditions. The pricing specific to each type of offer is specified by the Special Conditions.

All fees owed by the Seller are automatically deducted from the Payment Account by the Service Provider in accordance with the Special Conditions.

18. Agreement in relation to proof

All data held in a permanent, reliable and secure manner in the computer database of the Service Provider, in particular relating to payment orders and confirmations received by the Seller, notices sent, withdrawal and Payment Transactions, will prevail between the parties until proven otherwise.

19. Complaints

The Seller is advised to send any complaint to the customer service indicated on the Website.

Any complaint other than as provided for in Article 5.2 relating to the conclusion, execution or termination of the Framework Agreement shall be notified by registered letter with acknowledgement of receipt to the Service Provider’s indicated in the header of this Framework Agreement or by email to the following email address: legal@mangopay.com.

If the Seller believes that the response provided is unsatisfactory, or in the absence of a response within one month after sending the letter or the e-mail to the Service Provider, he/she may refer to the Financial Sector Supervisory Commission by post at 110 route d’Arlon L-1150 Luxembourg or by email to: direction@cssf.lu.

20. Applicable law and competent jurisdiction

Except in case of the application of public order law (which will only apply within the strict limits of its purpose), it is expressly stipulated that the Framework Agreement is subject to French law and that any dispute between the Parties under the Framework Agreement will be subject to the jurisdiction of competent French courts. Mandatory consumer protection rights remain unaffected by this provision.

21. Severability clause

If any of the provisions of this Framework Agreement are considered invalid or unenforceable, they shall be deemed unwritten and shall not affect or invalidate the remaining provisions.

If one or more provisions of this Framework Agreement become obsolete or are declared as such by a law, a regulation or following a final ruling made by a competent jurisdiction, the other provisions shall retain their binding force and scope. Provisions declared null and void shall be replaced by provisions closest in meaning and scope to those initially agreed.